Refund & Replacement Policy:

Refund Policy

1. Refund Eligibility: Refunds are applicable only if Elegancespark Innovations fails to supply the components as specified in the sales quotation or proposal.
2. Refund Timeline: The refund policy becomes applicable after a period of 45 days from the end of the proposal date. The counting of the 45-day period starts from the end of the proposal date provided by Elegancespark Innovations.
3. Refund Process: To request a refund, the Buyer must notify Elegancespark Innovations in writing within the refund eligibility period, i.e., after the 45-day period from the end of the proposal date. The notification should include details of the order, reasons for requesting a refund, and any relevant documentation supporting the claim.
4. Refund Evaluation: Elegancespark Innovations will evaluate the refund request and verify the validity of the claim based on the terms outlined in the sales quotation or proposal. If the claim is deemed valid, Elegancespark Innovations will initiate the refund process within a reasonable timeframe.
5. Refund Method: Refunds will be issued using the same method of payment used for the original transaction, unless otherwise agreed upon by both parties. The timeline for the refund to reflect in the Buyer’s account may vary depending on the payment method and financial institution policies.
6. Non-Refundable Items: Certain items may not be eligible for a refund as per the terms specified in the sales quotation or proposal. These may include but are not limited to customized components or components that have been altered or damaged after delivery.

Replacement Policy:

Replacement Timeline: Elegancespark Innovations will make reasonable efforts to expedite the replacement process and deliver the replacement components within a timeframe ranging from 45 days to 90 days, which is considered reasonable based on the complexity and availability of the components as specified in the sales quotation or proposal.

Replacement Eligibility: Elegancespark Innovations will replace components that are defective or do not meet the agreed specifications outlined in the sales quotation or proposal.

Replacement Process: To request a replacement, the Buyer must notify Elegancespark Innovations in writing within 3 days of receiving the components. The notification should include details of the order, reasons for requesting a replacement, and any relevant documentation supporting the claim.

Replacement Evaluation: Elegancespark Innovations will evaluate the replacement request and verify the validity of the claim based on the terms outlined in the sales quotation or proposal. As part of the evaluation process, the Buyer may be required to submit a lab test report or chartered engineer report confirming the defective nature of the material.

Return of Defective Components: In cases where a replacement is approved, the Buyer is responsible for bearing the cost of returning the defective components to Elegancespark Innovations, as well as the to and fro charges for the replacement process, as per the instructions provided.